Question 1

I have a question about my media invoice, who do I contact?

Accepted Answer

Please contact your Account Representative directly at The Charlotte Observer. If you are not sure, please email support@VotedCharlottesBest.com . This is the fastest way to resolve any questions.

Question 2

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

Accepted Answer

NERUS Strategies is the authorized representative via PayPal for Charlotte's Best's  schedule.

Question 3

We usually trade for our media, I don't see that option.

Accepted Answer

Charlotte's Best is a paid advertising program. We do not trade for any of these products.

Question 4

I ordered merchandise, when will it arrive?

Accepted Answer

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net.

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Billing Support

I have a question about my media invoice, who do I contact?

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

We usually trade for our media, I don't see that option.

I ordered merchandise, when will it arrive?